Last Updated: 7 October 2026
Vista Hotels & Leisure (“Vista Hotels”, “we”, “us” or “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us, stay at one of our hotels, subscribe to our communications, or otherwise interact with us.
This Privacy Policy applies to https://www.vistahotels.co.uk/ and the services provided through our website.
1. Who We Are
Vista Hotels & Leisure
19–21 St. Nicholas Place
Leicester
LE1 4LD
United Kingdom
Telephone: 0116 242 1330
Email: admin@villarehotel.com
For data protection purposes, Vista Hotels & Leisure is responsible for the personal information processed through this website, except where another organisation is responsible for processing information for a particular service, booking or transaction.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Information You Provide
- Full name
- Email address
- Telephone number
- Postal address
- Booking and reservation details
- Check-in and check-out dates
- Number of guests
- Payment and transaction information
- Special requests relating to your stay
- Information submitted through contact and enquiry forms
- Feedback, reviews and survey responses
- Marketing preferences
- Information provided when communicating with our hotels
Information Collected Automatically
When you use our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Website pages visited
- Referring website
- Date and time of your visit
- Website usage information
- Approximate location information
Some of this information may be collected through cookies and similar technologies. Please see our Cookie Policy for more information.
3. How We Use Your Information
We may use your personal information to:
- Process and manage hotel bookings
- Provide accommodation and related services
- Respond to enquiries and requests
- Send booking confirmations and important information about your stay
- Process payments and refunds
- Manage cancellations and booking amendments
- Provide customer support
- Respond to feedback and complaints
- Improve our hotels, website and services
- Understand how visitors use our website
- Maintain website security
- Prevent fraud and misuse
- Comply with legal and regulatory requirements
- Manage promotions, offers and competitions
- Send marketing communications where permitted
- Manage business and financial records
We will only use your personal information where we have a lawful basis to do so.
4. Lawful Basis for Processing
Depending on the circumstances, we may process your information on the following legal bases:
Contract
We may process your information where it is necessary to enter into or perform a contract with you, such as processing and managing a hotel reservation.
Legal Obligation
We may process your information where necessary to comply with a legal or regulatory obligation.
Legitimate Interests
We may process your information where it is necessary for our legitimate business interests, provided those interests do not override your rights and freedoms.
This may include improving our services, maintaining website security, preventing fraud and managing our business.
Consent
Where required, we may ask for your consent before processing your information, including for certain marketing activities and non-essential cookies.
Where processing is based on consent, you can withdraw your consent at any time.
5. Hotel Bookings and Third-Party Services
Bookings made through our website may be processed using third-party booking and reservation platforms.
We may share relevant information with booking, payment and technology providers where this is necessary to provide the service you have requested.
Where a third-party provider acts as an independent data controller, its own privacy policy may also apply.
We recommend reviewing the privacy information provided by any third-party booking or payment provider you use.
6. Payment Information
Payments may be processed through third-party payment providers.
Where appropriate, we do not store complete payment card information on our own systems.
Payment providers may process your payment information in accordance with their own security and privacy policies.
7. Marketing Communications
We may send you information about our hotels, special offers, promotions, events, packages and services where we are legally permitted to do so.
Where consent is required, we will ask you to opt in before sending marketing communications.
You can unsubscribe from marketing communications at any time by using the unsubscribe option included in our emails or by contacting us.
8. Sharing Your Information
We may share personal information with trusted organisations where necessary, including:
- Hotel and accommodation service providers
- Booking and reservation providers
- Payment service providers
- Website hosting providers
- IT and cybersecurity providers
- Email and marketing service providers
- Analytics providers
- Customer support providers
- Professional advisers
- Auditors and insurers
- Government bodies and regulators where legally required
- Law enforcement authorities where legally required
We do not sell your personal information.
9. International Transfers
Some of our service providers may process personal information outside the United Kingdom.
Where personal information is transferred outside the UK, we will take appropriate steps to ensure that the transfer is lawful and that appropriate safeguards are in place.
10. How Long We Keep Your Information
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.
The length of time we keep information depends on factors such as:
- The purpose for which the information was collected
- Whether you have an ongoing relationship with us
- Legal and regulatory requirements
- Accounting requirements
- The need to resolve disputes
- The need to establish or defend legal claims
When information is no longer required, it will be securely deleted or anonymised where appropriate.
11. Your Data Protection Rights
Subject to applicable law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your information
- Request restriction of certain processing
- Object to certain processing
- Request transfer of certain information
- Withdraw consent where processing is based on consent
- Object to direct marketing
To exercise your rights, please contact us using the details below.
12. Data Security
We take reasonable technical and organisational measures to protect your personal information against unauthorised access, accidental loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
13. Children’s Information
Our website and services are primarily intended for adults.
We do not knowingly collect unnecessary personal information from children through our website.
If you believe that a child has provided us with personal information unnecessarily, please contact us.
14. Third-Party Websites
Our website may contain links to third-party websites, including booking platforms, social media platforms and partner websites.
We are not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any external website before providing personal information.
15. Cookies
We use cookies and similar technologies to operate, secure and improve our website and, where permitted, to understand website usage and provide relevant features.
For further information, please see our Cookie Policy.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.
The latest version will always be published on this page with the date of the latest update.
17. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:
Vista Hotels & Leisure
19–21 St. Nicholas Place
Leicester
LE1 4LD
United Kingdom
Telephone: 0116 242 1330
Email: admin@villarehotel.com
18. Complaints
If you have concerns about how we use your personal information, please contact us first so that we can try to resolve the issue.
You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator.
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
United Kingdom
Website: https://ico.org.uk/
Telephone: 0303 123 1113