Last Updated: 7 October 2026
Please read these Terms & Conditions carefully before using the Vista Hotels & Leisure website.
By accessing or using https://www.vistahotels.co.uk/, you agree to comply with these Terms & Conditions.
If you do not agree with these terms, please do not use the website.
1. About Us
This website is operated by:
Vista Hotels & Leisure
19–21 St. Nicholas Place
Leicester
LE1 4LD
United Kingdom
Telephone: 0116 242 1330
Email: admin@villarehotel.com
In these Terms & Conditions, “Vista Hotels”, “we”, “us” and “our” refer to Vista Hotels & Leisure and the relevant hotel providing the applicable service.
2. Website Use
You may use this website for lawful purposes only.
You agree not to:
- Use the website for any unlawful purpose
- Attempt to gain unauthorised access to the website or its systems
- Introduce viruses, malicious software or harmful code
- Interfere with the operation or security of the website
- Copy or redistribute website content without permission
- Use automated systems to extract website information without permission
- Impersonate another person or organisation
- Use the website in a way that could damage our reputation or business
We reserve the right to restrict or suspend access to the website where we reasonably believe these Terms & Conditions have been breached.
3. Hotel Information
We make reasonable efforts to ensure that information published on our website is accurate and up to date.
However, hotel facilities, services, room types, prices, opening hours, offers and availability may change.
Photographs are provided for illustrative purposes and individual rooms may vary in appearance, layout, décor and facilities.
We reserve the right to correct errors, update information and make reasonable changes to our services.
4. Hotel Bookings
Hotel bookings may be made through our website, directly with one of our hotels or through third-party booking platforms.
Where a booking is made through a third-party provider, additional terms and conditions may apply.
Your booking may be subject to specific conditions relating to:
- Room type
- Price
- Availability
- Cancellation
- Payment
- Check-in and check-out
- Minimum stay
- Special offers
- Other booking restrictions
You should carefully review your booking confirmation and the applicable booking conditions.
5. Prices and Availability
Prices displayed on our website are subject to availability and may change.
Unless otherwise stated, prices are displayed in pounds sterling (£).
Additional charges, supplements or optional services may apply depending on the booking and hotel.
The applicable price will be confirmed during the booking process and in your booking confirmation.
6. Offers and Promotions
From time to time, we may advertise special offers, packages and promotional rates.
Unless otherwise stated, offers:
- Are subject to availability
- May be available for a limited period
- May have specific booking conditions
- May not be combined with other offers
- May be withdrawn or changed
Specific terms displayed with an individual offer will apply where they differ from these general Terms & Conditions.
7. Payments
Where payment is required, you agree to provide accurate and valid payment information.
Payments may be processed by third-party payment providers and may be subject to their own terms and conditions.
8. Cancellations and Amendments
Cancellation and amendment rights depend on the terms of your individual booking.
Some rates may be flexible, while others may be non-refundable or subject to cancellation charges.
You should check the cancellation conditions provided during the booking process and included in your booking confirmation.
9. Check-In and Check-Out
Check-in and check-out times vary between hotels.
The applicable times will normally be provided during the booking process or in your booking confirmation.
Early check-in and late check-out may be available at selected hotels, subject to availability and possible additional charges.
10. Special Requests
We will make reasonable efforts to accommodate special requests, but cannot guarantee that every request can be fulfilled.
Special requests may include:
- Accessibility requirements
- Room preferences
- Additional beds
- Cot requirements
- Dietary requirements
- Other guest preferences
If a particular requirement is essential to your stay, please contact the relevant hotel before travelling.
11. Accessibility
We aim to provide welcoming and accessible accommodation.
Guests with specific accessibility requirements are encouraged to contact the relevant hotel before booking so that available facilities and suitable accommodation can be discussed.
12. Guest Responsibilities
Guests are expected to behave responsibly and respectfully while staying at our hotels.
Guests must comply with reasonable hotel rules, health and safety requirements and instructions from hotel staff.
We reserve the right to take appropriate action where a guest’s behaviour:
- Causes damage to hotel property
- Creates a safety risk
- Seriously disturbs other guests
- Involves unlawful activity
- Breaches applicable hotel rules
Guests may be responsible for reasonable costs resulting from damage caused to hotel property, subject to applicable law.
13. Website Content
All content on this website, including:
- Text
- Photographs
- Graphics
- Logos
- Branding
- Icons
- Videos
- Designs
- Layouts
is owned by or licensed to Vista Hotels or its relevant content providers unless otherwise stated.
You may view and use the website for personal, non-commercial purposes.
You must not reproduce, modify, distribute, publish, sell or commercially exploit website content without prior written permission.
14. Intellectual Property
Vista Hotels and associated names, logos, branding and designs may be protected by intellectual property rights.
Nothing in these Terms & Conditions grants you ownership of intellectual property belonging to Vista Hotels or third parties.
15. Third-Party Websites and Services
Our website may contain links to third-party websites and services.
These links are provided for convenience.
We do not control and are not responsible for the availability, content, security, privacy practices or terms of third-party websites.
Your use of third-party websites is subject to their own terms and policies.
16. Reviews and User Content
Where our website allows users to submit reviews, comments, photographs or other content, you must ensure that submitted content:
- Is accurate and not misleading
- Does not infringe another person’s rights
- Does not contain unlawful or offensive material
- Does not contain malicious code
- Does not breach confidentiality or privacy rights
We reserve the right to remove content that we reasonably believe breaches these requirements.
17. Website Availability
We aim to keep the website available and functioning correctly but cannot guarantee that the website will always be:
- Available
- Error-free
- Secure
- Free from viruses or other harmful components
We may temporarily suspend or restrict access for maintenance, security, technical or operational reasons.
18. Limitation of Liability
Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.
Subject to this, we will not be responsible for losses that were not reasonably foreseeable or that arise from circumstances outside our reasonable control.
Nothing in these Terms & Conditions affects your statutory rights as a consumer.
19. Events Outside Our Control
We will not be responsible for failure or delay in providing services where this is caused by circumstances outside our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Fire
- Flood
- Epidemics or pandemics
- Industrial action
- Government restrictions
- Acts of terrorism
- Civil unrest
- Power or telecommunications failures
- Major technical failures
- Other circumstances beyond our reasonable control
Where such an event affects a booking, we will communicate with affected guests and take reasonable steps to assist.
20. Privacy
Our collection and use of personal information is governed by our Privacy Policy.
Our use of cookies and similar technologies is explained in our Cookie Policy.
21. Changes to These Terms
We may update these Terms & Conditions from time to time.
The latest version will be published on this page with the applicable update date.
Where applicable, the terms provided with an existing booking will continue to govern that booking.
22. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Subject to any mandatory consumer protection rights that apply to you, the courts of England and Wales will have jurisdiction over disputes arising from these Terms & Conditions.
23. Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
Vista Hotels & Leisure
19–21 St. Nicholas Place
Leicester
LE1 4LD
United Kingdom
Telephone: 0116 242 1330
Email: admin@villarehotel.com